FLIR M364 SinglePayload Thermal Camera

Lucent Outdoors offers free standard shipping within the continental U.S. Orders are processed within 1–2 business days and typically arrive within 4–7 business days. You’ll receive tracking details once your order ships, and for delivery issues or returns, please see our Return & Refund Policy or contact us at Customerservice@lucentoutdoors.com

Effective Date: May 1, 2025

Lucent Outdoors

At Lucent Outdoors, we want you to feel confident in your purchase. Most items may be returned within 30 days of delivery if they are unused, undamaged, in original packaging, and include all tags, parts, and documentation. Certain items are non-returnable, including customized products, perishable goods, gift cards, final sale items, and any product marked “non-returnable” on the product page. (See Full Policy)

To start a return, please contact us at Customerservice@lucentoutdoors.com with your order number and reason for return. We will provide return authorization and instructions—returns sent without authorization may not be accepted. Return shipping is free; however, a 25% restocking fee applies. If the return is due to our error or a damaged/defective product, we will cover return shipping and offer a replacement or full refund at no cost.

Refunds are issued to your original payment method within 30 business days after we receive and inspect the item, with shipping fees non-refundable unless the return is due to our error. We do not offer direct exchanges—please place a new order once your return is processed. For questions, contact us anytime; Lucent Outdoors reserves the right to update this policy at any time.