Shipping Policy

Effective Date: May 1st, 2025
Lucent Outdoors

Thank you for choosing Lucent Outdoors. We are committed to providing a seamless and transparent shipping experience. This Shipping Policy outlines everything you need to know about how we process, ship, and handle orders both domestically and internationally.

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1. Introduction

At Lucent Outdoors ("we," "us," or "our"), we prioritize fast, reliable, and professional delivery of your outdoor gear and equipment. This policy explains our shipping procedures and what to expect when placing an order on [www.lucentoutdoors.com].

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2. Shipping Destinations

Countries We Ship To:

• United States (continental)
  

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3. Shipping Costs

Domestic (USA – Continental):

• Free Standard Shipping on all orders—no hidden fees.

International Shipping:

• Standard International: $35 flat rate (Economy Only & Varies by Region).

• Customs & Duties: International customers are responsible for any applicable customs fees, taxes, or import duties.

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4. Order Cut-Off & Processing Time

• Order Cut-Off Time: 6:00 PM EST, Monday–Friday.

• Processing Time: 1–2 business days (excluding holidays).

• Weekend/Holiday Orders: Processed on the next business day.

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5. Estimated Delivery Times

Domestic Shipping:

• Standard: 4–7 business days after dispatch

• Expedited: Available upon request (additional fees may apply)

International Shipping:

• Standard: 7–14 business days
  Note: Times may vary due to customs, weather, or carrier issues.

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6. Shipping Methods & Carriers

We partner with trusted carriers to ensure secure delivery:

Domestic Carriers: UPS, FedEx, USPS
International Carriers: DHL, FedEx International

Some products require freight delivery via large trucks. If so, we will contact you to schedule a curbside appointment.

Please double-check your phone number at checkout to avoid delivery delays.

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7. Order Confirmation & Tracking

You will receive two emails:

1. Order Confirmation after purchase

2. Tracking Info with carrier name and tracking link once shipped (usually within 1–2 business days)

You can also track orders at:
[www.lucentoutdoors.com/trackyourorder]

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8. Address Changes & Cancellations

• Change of Address: Contact us within 24 hours of placing your order.

• Cancellations: Cancel any unshipped order for a full refund.

• If your order has shipped, please refer to our Return Policy.

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9. Delivery Issues

9.1 Delayed or Lost Packages

• If your package is delayed, contact us at:
  📧 [Customerservice@lucentoutdoors.com] | 📞 +1 786-395-3990

• If marked delivered but not received:

  • Verify your address

  • Check with neighbors or building staff

  • Contact us for further help

9.2 Damaged Packages

• Contact us within 7 days

• Send photos of the item and packaging

• We’ll arrange a refund or replacement at no cost to you

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10. Missing Items

• Contact us within 7 days of delivery

• Include your order number and missing item(s)

• We'll promptly resolve the issue

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11. Return & Refund Policy

Returns Accepted Within: 30 days of delivery
Return Conditions:

• Items must be unused, undamaged, and in original packaging

• Certain items (e.g., custom or perishable goods) may not be returnable

Return Shipping:

• Customer is responsible unless we made an error or sent a defective product

• Refunds issued within 14 days of receiving the returned item. In some cases a 25% Restocking Fee will be Applied. 

More info: Return & Refund Policy

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12. Incorrect Address

• We are not responsible for shipping errors due to incorrect addresses provided at checkout

• Returned packages will incur reshipment charges

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13. Customs & Duties for International Orders

• International customers are responsible for taxes and duties imposed by their country

• Customs delays may affect delivery times

• Please check with your local customs office for information specific to your country

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14. Contact Information

Lucent Outdoors
📧 Email: Customerservice@lucentoutdoors.com
📞 Phone: +1 786-395-3990
🏢 Address: 9001 Markville Drive, Dallas, TX 75243
📅 Hours: Monday–Friday, 9 AM – 5 PM EST

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15. Policy Updates

We may update this Shipping Policy at any time. Changes take effect upon posting to our website. Please check back periodically for updates.

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Thank you for shopping with Lucent Outdoors. We’re here to make your outdoor journey unforgettable.

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