Cancellation Policy

We understand that plans can change—and we’re here to help. If you need to cancel your order, just reach out to us as soon as possible. We’ll do everything we can to stop the order before it ships.

If your order has not yet shipped, we’ll cancel it and issue a full refund right away.

If your order has already been dispatched, we won’t be able to cancel it—but don’t worry. Once it arrives, you can still return it under our 30-Day Return Policy.

Need to cancel or have questions? Email us at CustomerService@Lucentoutdoors.com, and our team will be happy to assist!